Welcome to Casa Beatas. We are delighted to host you and want to ensure that all our guests enjoy a peaceful and comfortable stay.
01 — Online Check-in
We kindly ask all guests to complete the online check-in form before their arrival, using the link we send you. This includes providing valid identification for all room occupants.
If you don’t find the link or need help with the form, please contact our team before arrival and we will explain the full process to you.
Completing online check-in before arrival is essential: it triggers the electronic entry to the hotel and to your room.
02 — Arrival and Access Code
Although we are usually present most of the day, Casa Beatas has no permanent reception desk. Your arrival is by self check-in using a personal code for the main entrance and your room, so there are no keys to collect. For help, contact our team on WhatsApp at +34 951 334 847.
On arrival day you can leave your luggage with us from 10:00; your room is available from 15:00. Once the required online registration is complete, we send your room number, personal code and entry instructions on arrival day. Please save them on your phone before reaching the hotel. Receiving a code does not mean the room is ready before 15:00.
At the main entrance, use the keypad to the right of the door: enter your six-digit code and press #. At your room, gently touch the keypad screen on the handle to wake it, then enter the same code and press #, and lower the handle once it unlocks. The round fingerprint reader is not the keypad.
If you plan to arrive late, especially after midnight, let us know in advance so we can check that your access arrangements match your arrival. If your instructions are missing or your code does not work, check that you are at the correct door and within the stated access period, then contact our team on WhatsApp with your name and room number, if known.
Keep your code private and check that the main entrance closes securely behind you. If you need help using a keypad or a particular bed arrangement, please contact us before arrival so we can confirm what is possible.
03 — Room Condition
During online check-in, €102 will be pre-authorized on your card — this is not a charge. This amount will not be debited if the room is left in good condition: no damages or missing items, no stained or torn sheets or towels, no need for deep cleaning, and no rule violations. This also includes proper use of appliances such as the coffee maker or kettle.
If damage costs exceed €102, the guest is responsible for the difference. Please report any issues to reception before you leave.
04 — No Smoking
Smoking is strictly prohibited inside rooms, on balconies, and in all indoor areas of the hotel. A penalty of €100 will be applied if smoking is detected in the room.
If this rule is violated a second time, we may ask the guest to leave the hotel so we can properly ventilate and deep-clean before the next guest arrives.
05 — Noise and Quiet Hours
Quiet hours are from 23:00 to 09:00. During this time, please avoid loud conversations, music, or noise in rooms, hallways, and staircases.
We reserve the right to apply penalties or ask guests to leave without a refund in case of severe or repeated disturbances.
If noise affects your rest, please do contact us.
06 — Visitor Policy
Only registered guests may access the rooms. Visitors are welcome in common areas but may not go up to the rooms without prior authorization from our staff.
07 — Check-out and Late Check-out
Please leave your room by 11:00 on departure day so we can prepare it carefully for our next guests. Check that you have all your belongings and close the door securely; there are no keys to return.
If you would like a later departure, contact our team in advance. Late check-out requires confirmation, is subject to availability, and any charge will be agreed before you accept. Please ask us about luggage arrangements if you plan to stay in Malaga after check-out.
08 — Fresh Linen and Thoughtful Use
All towels and bed linen are changed every three days. If you would like an earlier change, please leave the towels or bed linen you want replaced on the floor.
Help us care for our historic building and reduce unnecessary water and energy use: reuse clean towels when comfortable, switch off lights and air conditioning when leaving, and keep windows closed while the air conditioning is on.
Please do not eat in bed.
09 — Pets
Pets are welcome at Casa Beatas. Please contact us before arrival to confirm the arrangements and the applicable supplement. Keep pets on a leash in common areas and do not leave them unattended in the room. Owners are responsible for their pet’s behaviour and for any damage or disturbance.
10 — Cancellation Policy
10.1 Standard Rate — Flexible Policy. Bookings between October and April: free cancellation up to 3 days before arrival. Bookings between May and September: free cancellation up to 7 days before arrival. The full refund (100%) will be made within these timeframes.
10.2 No-Show Policy. In case of no-show without prior cancellation, 100% of the reservation will be charged.
10.3 Non-Refundable Rate. This discounted rate does not allow cancellations or modifications. The full payment will be retained regardless of the reason for cancellation or no-show.
11 — Daily Cleaning Service
Daily maintenance is offered. If you prefer no one enters the room, hang the “Do Not Disturb” sign.
If your stay exceeds three nights, a mandatory cleaning will take place at least on the third day for hygiene reasons. Guests cannot remain in the room during cleaning.
If your stay is longer than one week, towels and sheets will be changed every 3 days.
12 — Emergencies and Safety
For a medical emergency, fire or immediate danger, call 112 first. Give our address: Casa Beatas, Calle Beatas 30, Malaga. As soon as it is safe to do so, please also contact our team on WhatsApp at +34 951 334 847 to let us know what has happened.
For hotel questions or access difficulties, contact our team on WhatsApp at +34 951 334 847. This is the hotel assistance channel, not the emergency services.
On arrival, take a moment to locate the nearest emergency exit. Keep corridors, staircases and exits clear, and make sure the main entrance closes securely behind you.
13 — Furniture
Moving furniture from the rooms, balconies, and terraces is not permitted. Any damage caused by moving furniture must be covered by the guest.
14 — Safe
We are not responsible for any stolen goods not placed in the safe.
15 — Right of Admission
We reserve the right of admission in case of disrespectful behaviour, rule violations, or actions affecting the safety or comfort of other guests or staff. In such cases, the stay may be cancelled without a refund.
